How to Make a Referral

Are you worried about the welfare or safety of a child? See Safeguarding Guidance.

If the child is in immediate danger please call 999.


Member of the Public

If you are a member of the public and wish to make a referral please contact Customer First on 0808 800 4005.



If you are a professional wanting to make a referral (and have agreed this with your named/designated safeguarding lead), please complete the Multi-Agency Referral Form (MARF).

In emergencies only, please call 03456 066 167.

If you would like to discuss whether or not a referral is required, please call the Professional Consultation Line on 03456 061 499 to speak with a MASH social worker.


Thresholds Guidance


Information Sharing Guidelines

For advice on information sharing please see the Government guidance below.


Local Authority Designated Officer (LADO) Referrals

If you have concerns about an adult working with a child under the age of 18 that you would like to report, please follow this link for the Arrangements for Managing Allegations of Abuse Against People Who Work With Children or Those Who Are in A Position of Trust procedure.

It is essential that any allegation of abuse made against a person who works with children and young people including those who work in a voluntary capacity are dealt with fairly, quickly, and consistently, in a way that provides effective protection for the child, and at the same time supports the person who is the subject of the allegation. The framework for managing allegations is set out in statutory guidance contained in Working Together to Safeguard Children 2015.

This policy applies to allegations against local authority foster carers and local authority residential workers.

Local Authority Designated Officers can be contacted via email on or using the LADO central telephone number 0300 123 2044, for allegations against all staff and volunteers.


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