How to Make a Referral

Are you worried about the welfare or safety of a child? See Safeguarding Guidance.

If the child is in immediate danger please call 999.

 

If you are concerned about a child and unable to use the Portal, you can call Customer First on 0808 800 4005.

 

Members of the Public

Please note: From Monday 12 November 2018, if you have a concern about a child or a young person, you will need to complete and submit a Multi-Agency Referral Form (MARF) using the new secure Suffolk Children and Young People's Portal:

Access the Secure Suffolk Children and Young People's Portal

The Children and Young People's Portal is an easy to use, secure space where you can complete and send forms directly to the right children's services team.

The first time you complete a form you will be asked to create a new portal account. It's quick and easy to register for an account. To make sure the information you send to us is secure, you will need to log into this account every time you access the portal.

There are user guides and video guidance available if you need help using the portal.

If you do not wish to set up an account when sending your referral, please use the form to be found at the link below:

Refer without setting up an account 

 

Professionals

If you would like to discuss whether or not a referral is required, please call the Professional Consultation Line on 03456 061 499 to speak with a MASH social worker - or use the new webchat facility (details below).

 

Please note: From Monday 12 November 2018 the Multi-Agency Referral Form (MARF) must be completed and submitted using the new secure Suffolk Children and Young People's Portal:

Access the Secure Suffolk Children and Young People's Portal

The Children and Young People's Portal is an easy to use, secure space where you can complete and send forms directly to the right children's services team.

The first time you complete a form you will be asked to create a new portal account. It's quick and easy to register for an account. To make sure the information you send to us is secure, you will need to log into this account every time you access the portal.

There are user guides and video guidance available if you need help using the portal.

 

MASH New Webchat Service

MASH now has an enhanced webchat service. Webchat enables you to seek professional advice from Mash, using your PC/laptop/smartphone. Webchat provides a faster response and is a simpler way of gaining support and advice. Webchat is helpful for professionals who are unable to make a phone call and the ‘conversation’ can be printed. This would be the recommended way to contact the Mash Professional Consultation Line.

 

 

Thresholds Guidance

 

Information Sharing Guidelines

For advice on information sharing please see the Government guidance below.

 

Local Authority Designated Officer (LADO) Referrals

If you have concerns about an adult working with a child under the age of 18 that you would like to report, please see the LADO page for more information.

 

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