Contact Us
Email [email protected] and a member of the editorial team will read it. This page explains what we can help with, what we cannot, what to include so we can act quickly, and where to go instead if your issue is with a casino's payout, your money or your own gambling.
What to email us about
Non Gamstop Casinos is an independent research and comparison publisher. We do not operate casinos, hold player funds, process withdrawals or run accounts. That shapes what is worth sending us.
- Corrections. A bonus percentage, wagering multiple, cashout cap or payment method that no longer matches what the casino publishes. Tell us which page and which line.
- Reader experience reports. How a withdrawal request actually progressed, what documents were requested at verification, whether a source-of-funds check was triggered, how long payment took.
- Research requests. A payout question, a bonus term or a licensing point you want covered in a future guide.
- Commercial and partnership enquiries. Use the same address and mark the subject line clearly so it reaches the right person.
- Press and rights. Queries about citing our research or using our material.
We aim to reply within a couple of working days. Corrections that affect money — a changed maximum bonus bet, a new withdrawal limit, a removed payment option — get looked at first.
What we cannot do for you
- We cannot release, chase or guarantee a withdrawal, and nobody can promise you will be paid.
- We cannot open, close, unlock or verify an account at any casino.
- We cannot overturn a confiscated bonus or a voided win. That is between you and the operator, then its licensing body or dispute service.
- We cannot remove you from GAMSTOP or shorten an exclusion period. Only GAMSTOP can act on your registration, and only after the term you chose has run.
- We do not give financial, legal or tax advice.
How to reach a casino about a payout dispute
If money is the issue, contact the operator first — a publisher's email will not shorten the process. A workable sequence:
- Open a live chat or email ticket with the casino and ask for a written reason and a reference number.
- Ask which stage the payout is at: pending, in verification, source-of-funds review, or sent to your payment provider.
- Escalate internally through the complaints procedure set out in the terms, usually with a stated response deadline.
- If unresolved, take it to the casino's licensing authority or the alternative dispute resolution body named in its terms.
- Keep screenshots of the bonus terms you accepted, the deposit, the withdrawal request and every reply.
Two things delay payouts more than anything else: incomplete identity verification, and a bonus whose wagering requirement had not finished when the withdrawal was requested. Check both before you complain.
Support that is not us
If gambling has stopped being entertainment, contact GamCare, which runs the National Gambling Helpline free and around the clock. GAMSTOP lets you self-exclude from online gambling businesses licensed in Great Britain for six months, one year or five years. Blocking software on your phone and computer, plus deposit and loss limits set before you play, add practical friction. Our responsible gambling guidance goes through the options in more detail. Gambling is not a way to make money or to fix a financial problem, and no casino on this site is completely safe to use without limits you set yourself.
Commercial disclosure
Some links on this site are commercial and Non Gamstop Casinos may earn a commission when a reader signs up. That relationship does not decide rankings or ratings, and it does not buy a better write-up. Our editorial ratings are our own assessments of published terms, not customer-review scores, and we have not deposited, played or withdrawn at any of the casinos listed. Everything below is research, verified as at 23 September 2026.
The casinos readers email us about most
Most of the correspondence we get concerns the casinos not on GamStop in our top list, and specifically their payout terms. Below are the three highest-rated, with the payout-relevant detail readers ask about. Offers change without notice, so treat each figure as a starting point and read the current terms on the casino's own site.
Betmica — the largest headline figure, and the heaviest conditions
Betmica sits top of our list on an editorial rating of 10.0, largely because the range of what it advertises is unusually wide: a welcome offer of 570% up to £5,700 plus 270 free spins. That headline only matters if you can reach it. A percentage that size is normally tiered across several deposits, and the cash value of a 570% match is limited by the minimum deposit at the bottom and the £5,700 cap at the top. Before claiming, check the wagering multiple, whether it applies to bonus only or deposit plus bonus, the maximum bet allowed while a bonus is live, the expiry window, and any cap on what winnings from free spins can be cashed out. Limitation: large multi-deposit packages are the hardest to clear in practice, and the more tiers there are, the more chances there are to breach a term by accident. Readers who dislike bonus conditions are usually better off depositing without a bonus at all.
Kikibet — a simpler structure, but confirm your currency
Kikibet (rated 9.9) appears here because its advertised package is comparatively legible: 350% up to £5,555 and 300 free spins, quoted in pounds, which matters if you want a GBP balance and no conversion spread on every deposit and withdrawal. Ask support directly whether your account is actually held in sterling or merely displayed in it. Limitation: a lower headline percentage than the sites above and below it in the list, and free-spin winnings at most casinos carry their own wagering and their own cashout cap separate from the main bonus.
Betninja — a flat-cash offer that is easier to model
Betninja (9.8) is the one we point readers to when they say percentages confuse them. A £1,000 bonus and 100 free spins for all new players is a fixed ceiling rather than a multiplier, which makes the arithmetic of a wagering requirement much easier to estimate before you deposit. Limitation: a fixed cash cap gives higher-stake players less to work with than the packages at Betmica or Smash Casino, and "all new players" still means eligibility criteria apply — restricted countries, restricted payment methods and one bonus per household or device are standard exclusions.
Headline offers at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Note the currencies. WinnerIsland, Smash Casino, Nightluck and Rivo quote in euros and CoinPoker in dollars; if your card is sterling, expect a conversion cost on the way in and again on the way out.
Money questions we answer by email
The cost of taking part is whatever you deposit — nothing more is charged by the publisher, and we never handle your funds. At casino level, the recurring questions are these:
- Minimum deposits. Usually a low fixed sum, but a percentage bonus often has a higher qualifying minimum than the site's general one. Meeting one does not mean meeting the other.
- Debit cards. The default for British customers. Credit cards are banned for gambling by operators licensed in Great Britain, and some UK card issuers decline gambling transactions to offshore sites regardless.
- Bank transfers. Reliable for larger withdrawals, slower than most alternatives, and often the method a casino insists on once a payout passes a certain threshold.
- E-wallets. Typically the quickest withdrawal route once verification is complete. PayPal availability is the common misconception — PayPal generally works with Great Britain-licensed operators, so do not assume it is offered here. Check the cashier before depositing.
- Cryptocurrency. Offered by some sites in this space, CoinPoker's dollar-denominated offer included. It removes card declines but adds price volatility and network fees, and it makes any dispute harder to unwind.
- Fees and conversion. Casinos may not charge a deposit fee while your bank still applies a non-sterling transaction charge. Two conversions on a round trip is the usual hidden cost of a euro-denominated account.
- Withdrawal timings and limits. Expect a pending period, then provider time. Daily, weekly and monthly caps are common, and a large jackpot win may be paid in instalments. Read the limits before you chase the biggest headline bonus.
- KYC. Identity, address and payment-ownership documents are standard, and source-of-funds checks can follow a large deposit or an unusual pattern. Uploading documents on day one, not at withdrawal, is the single best way to avoid delay.
What these sites actually offer
If you are emailing to ask what is available rather than to report a problem, the catalogues at casinos of this type generally break down as follows, though the exact line-up differs at every operator and we do not publish game counts we cannot verify:
- Slots — the bulk of every library, spanning low-volatility games that pay small and often and high-volatility ones that do not. Published return to player (RTP) is a long-run average, never a prediction for your session, and some titles ship in multiple RTP configurations.
- Progressive jackpots — pooled prizes that grow across a network. Check whether the casino's withdrawal limits would pay such a win in one go.
- Table games — blackjack, roulette and baccarat in digital form, usually contributing far less to wagering requirements than slots, sometimes nothing at all.
- Live dealer rooms — studio-streamed versions of the same games plus game-show formats, with table minimums instead of spin stakes.
- Mobile play — most libraries run in a phone browser; check whether live tables and jackpot titles are included before assuming full parity.
Software providers behind these catalogues are worth noting, because a recognised studio's games are independently tested for randomness.
The sportsbook side
Several casinos in our list run a betting product alongside the games, and readers often email having confused the two. A sportsbook is a separate wallet at some operators and a shared one at others, which matters because casino bonus funds usually cannot be staked on sport, and sports free bets rarely convert into casino wagering. Typical coverage includes pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Watch the minimum qualifying odds on any free bet — a requirement of 1.80 or 2.00 in decimal terms is common, and a bet placed at 1.50 simply will not qualify. Cash-out values are set by the operator and can be withdrawn at any moment, particularly in running.
Legal standing and who may take part
Only adults aged 18 or over may gamble. The UK Gambling Commission licenses operators serving Great Britain, and every one of those must be signed up to GAMSTOP; Northern Ireland sits outside the Commission's remit under separate legislation, which is why "Great Britain" and "UK" are not interchangeable here. Casinos not on GamStop hold overseas licences instead — Curaçao is the most common — and an overseas licence is not equivalent to Commission authorisation. Accepting British customers is not the same as being authorised to serve them, and we make no claim about any particular operator's licence beyond what it publishes. The practical consequence for you: Commission-backed dispute routes, deposit-limit rules and advertising standards do not apply, so the operator's own complaints procedure and its licensing body are your only recourse. If you are currently registered with GAMSTOP, the responsible course is to stay excluded for the term you chose. Our editorial approach and the site's terms of use set out how we research and what our content is and is not.
How we assess the casinos we write about
Ratings come from reviewing published material: bonus terms and wagering multiples, maximum bonus bets, cashout caps and expiry windows, stated payment methods and currencies, published withdrawal limits and timings, verification requirements, the breadth of the games catalogue, support channels and the complaints procedure. We have not tested these sites with our own money and we do not present advertised speeds as measured ones. Commission does not buy position, and no operator sees a review before it is published. Where a detail could not be verified, we leave it out rather than guess — and if you spot one we have got wrong, that is exactly the email we want.
Sending an enquiry that gets a useful reply
Include the casino name, the page on this site you are referring to, the date, and a screenshot if terms are in dispute. Leave out account numbers, full card details, passwords and copies of identity documents — we have no use for them and no reason to hold them. If your enquiry is urgent because money is involved, contact the operator first and us second. If it is urgent because gambling is affecting your life, contact GamCare's helpline rather than waiting on our inbox.